1. General terms of purchase

These general terms and conditions apply to your purchases on and use of our e-commerce at www.houseofbothania.com. The terms constitute an agreement between you and Bothania AS, Rosenberggata 76, 4007 Stavanger, Norway, communicate@houseofbothania.no, (+47)  971 70 211, org. nr: 914 208 556, and is hereinafter referred to as House of Bothania / the seller.

The buyer is obliged to read the terms and conditions before buying. When ordering on www.houseofbothania.com, the buyer accepts the General Terms and Conditions and our Privacy Policy. House of Bothania reserves the right to change the General Terms and Conditions.

Our e-commerce turns to private individuals. If you want to enter into an agreement as a legal person, contact us at communicate@bothania.no.

 

2. Applicable law 

These General Terms and Conditions and any disputes that arise in connection with the terms and conditions when using www.houseofbothania.com or purchases on the website are regulated by Norwegian law. The laws of your country may be different from the laws in Norway and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website. House of Bothania may modify or change these conditions. 

By completing your purchase, you accept the terms. 

 

3. Orders

Before you complete and pay, you can review your order and make changes. You are bound by your order when you accept our general terms and conditions at checkout. Your order is confirmed only when it has been received by House of Bothania and payment has been approved. Please note that we cannot accept orders where the invoice address and delivery address cannot be verified. A digital order confirmation will be sent to the specified email address when you have completed your purchase. This is a receipt/payment basis for your purchase in the webshop. Digital delivery confirmation will be sent to the specified email address when your order is shipped. This is a receipt/documentation for your delivery.

We deliver your order collectively, so the item with the longest delivery time will decide when you receive your delivery. We reserve the right not to deliver if the stock level was incorrect at the time of the order. All product information displayed is subject to change, and Bothania reserves the right to, if necessary, change information on www.houseofbothania.com. 

 

4. Payment and payment options

When you place an order on houseofbothania.com, you can choose to pay by card or through Paypal. We accept Visa, Mastercard, American Express, and Apple Pay.

All prices on bothania.com are stated in NOK, Norwegian Kroner. House of Bothania reserves the right, if necessary, to update prices on houseofbothania.com. 

The order sum includes delivery costs. The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs in Norway. 

House of Bothania can demand payment for the item from the time it has been sent from us.

If you use a credit or debit card for payment, House of Bothania has the right to reserve the purchase price on the card when ordering. The card is charged on the same day as the item is sent. 

 

5. Shipping and delivery

Delivery time depends on choice of shipping options. Your order is processed within 1-3 weekdays, except for orders containing items not in stock. House of Bothania does not take responsibility for any delays caused by the customs.

If a delivery is delayed or cannot be sent due to stock balance or other reasons, the customer will be informed of this as soon as possible and not later than 30 days after the order is placed. The customer may then cancel and/or be refunded at no extra cost. 

The shipping cost is stated in NOK. Shipping can be seen at checkout and updated by updating the shopping cart.

Tracking

When goods leave our warehouse, an email will be sent with a tracking number. Information can also be sent to you from our shipping partner with tracking information.

 

Uncollected packages

House of Bothania is not responsible for packages left behind at the post office. The customer will be charged for the cost of return shipping and administrative costs.

 

6. Transport damages / Missing goods

If you discover upon receipt of your package that the shipment is visibly damaged in transit, this must be reported immediately to the shipping company. This applies both to home delivery and when you pick up the package from a representative. If, during unpacking, you discover the contents are damaged or that goods are missing. In that case, you as a customer are obliged to contact House of Bothania customer service no later than within three calendar days.

Contact our customer service here to complain about the shipment with pictures of the damaged goods.

7. Return and right of withdrawal

As a customer, you have the right to regret your purchase against a valid receipt within 14 calendar days after you have received your goods. The product must be returned in unused condition in original packaging and with all labeling/seals and documentation. All returned goods are sent back together with your order number and contact information to our warehouse. Download and fill in our return form. Click here for Return Form / Klikk her for Angreskjema. Make sure that the information is accurate and clear. The form should be sent to our email care@houseofbothania.com. Returns that are damaged, dirty, washed, or worn are not accepted. The customer is responsible for return shipping, and it will be corrected against a refund for the return.

When returning transports of products, the customer bears the financial responsibility if the products are damaged or do not arrive. Unidentified items returned may be denied a refund.

Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.

8. Complaints / Defects in the goods 

If you discover a production defect, the items can be returned against a valid receipt or payment basis. Product damaged as a result of wear and tear is not considered defective. If possible, we offer to replace or repair defective products. If it is impossible to repair or the product is no longer available, you are entitled to a full refund, including shipping and return costs. In the event of approved complaints, Bothania bears all extra expenses. House of Bothania complies with the Consumer Purchase Act in the event of complaints. For more information, visit www.forbrukertilsynet.no

Contact our customer service to start a complaint case. Complaints must be made when the product's defects are discovered. Keep in mind that you may need to show that the error is not due to use or carelessness. 

If there is a defect in the goods, the customer must, within a reasonable time after it was discovered or should have been discovered, notify House of Bothania that he or she wants to claim the defect. All complaints should be made in writing.

9. Change of order

Once you have completed a purchase and received an order confirmation, we will start processing the order in our system and warehouse. Once the package has left the warehouse, there is no possibility to change your order. If you discover errors in the specified contact information, it is your duty to contact customer service. House of Bothania is not responsible for orders sent to an incorrectly stated address by a consumer.

House of Bothania has the option to change your order by canceling, but it is not possible to add or change items.

 

10. Exchange of goods

We do not make exchanges. If you want to exchange, you can solve this by returning your order and placing an order for a new item.

 

11. GDPR

Read our full Privacy policy here

12. Fraud

House of Bothania reserves the right to cancel and refund all orders that are suspected of being carried out in a fraudulent or otherwise harmful manner to ensure the security of our consumers' transactions via bothania.com. We reserve the right to pass on transaction information even if necessary, if requested to the official authority or payment partner in the event of suspicion of fraudulent transactions or identity theft. Individuals who violate the above rules or against the restriction of password-protected areas on houseofbothania.com can be prosecuted.

 

 13. Force Majeure

In the event of force majeure, our obligations are postponed via bothania.com. In the event of force majeure, both the customer and House of Bothania have the right to terminate, in whole or in part, any agreement without any obligation to pay damages or fulfill any obligations. By force majeure we generally mean but are not limited to natural disasters, wars, strikes, import/export bans, transport disruptions, and illness, regardless of whether this occurs with us as a company or with our suppliers.

Last updated: January, 2023